Terms of Service

Last updated: 01 October 2026

These Terms of Service ("Terms") apply to all purchases made by consumers through the website ravarea.com (the "Website"). Please read them carefully before you place an order. By placing an order, you confirm that you have read and accepted these Terms.

1. Seller

[Mohammad Rajeh], sole proprietor (enskild firma) trading as Ravarea ("Ravarea", "we", "us", "our")
Organisation number: [080829-7758]
Address: [Norra Stationsgatan 5A, 633 44, Eskilstuna, SWEDEN]
Email: ravarea.co@gmail.com

Ravarea is the seller of the products offered on the Website. The products are manufactured for us by a third-party manufacturer, but Ravarea is your contracting party and is responsible to you as a consumer as set out in these Terms and in applicable law.

2. Who can buy from us

Our products are sold to consumers who are at least 18 years old. By placing an order, you confirm that you are 18 or older and that the information you give us is correct. We currently deliver only to addresses in Sweden.

3. Products and product information

Our products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Ingredients, allergen information, nutritional information, recommended daily intake, storage instructions and other important information are stated on the product page and on the product packaging. Please read them before you order and before you use the product. Do not exceed the recommended daily intake. Keep out of the reach of children.

If you are pregnant or breastfeeding, are taking medication, have a medical condition or have known allergies, consult a doctor or pharmacist before use. If you experience an adverse reaction, stop using the product, seek medical advice if needed, and contact us at ravarea.co@gmail.com.

We do our best to show our products accurately, but colours and images on your screen may differ slightly from the actual product. We do not guarantee any particular health result from use of our products.

Our products are delivered with at least six (6) months remaining until the best-before date, unless stated otherwise on the product page.

4. Placing an order and forming the agreement

  1. You place an order by adding products to your cart, entering your details, choosing delivery and payment, and confirming the order at checkout. Before you confirm, you can review and correct your order and your details.
  2. After you place your order you will receive an order confirmation by email. The agreement between you and Ravarea is formed when we send this confirmation. Please check the confirmation and contact us immediately if anything is wrong.
  3. You can create a customer account, but you can also buy as a guest.
  4. We may refuse or cancel an order, in whole or in part, if: the product is unavailable; there is an obvious pricing or product information error (see section 5); we cannot verify your details or payment; we reasonably suspect fraud or misuse; or the order exceeds the maximum quantity. If we cancel an order after you have paid, we will refund the full amount without undue delay.
  5. You may change or cancel your order before we have shipped it by contacting us by email at ravarea.co@gmail.com or through your customer account in the app SHOP, if that option is available. We cannot change or cancel an order that has already been shipped, but your right of withdrawal (section 8) is not affected.

5. Prices

All prices on the Website are stated mainly in Swedish kronor (SEK) including VAT, but can differ due to the country. Delivery costs are shown separately before you confirm your order, and the total price, including VAT and delivery costs, is always shown at checkout before you place the order. We do not charge any hidden fees.

We reserve the right to change prices at any time. The price that applies is the price shown when you place your order. If a price or product information is obviously wrong (for example due to a technical error), we may cancel the order. In that case we will inform you and refund any amount you have paid.

Campaigns and discount codes, where offered, are governed by the conditions stated when they are offered, and cannot be combined unless stated otherwise.

6. Payment

You can pay with the payment methods shown at checkout, currently card payment (Shopify Payments), Klarna (including invoice and instalment options where available), PayPal, Apple Pay and Google Pay. Available payment methods may change.

  • Payments made with card, PayPal, Apple Pay or Google Pay are charged when you place your order.
  • If you choose Klarna, Klarna's own terms, credit assessment, invoicing and reminder rules apply to that payment, and Klarna is responsible for its own processing of your data. If Klarna does not approve your purchase, you can choose another payment method.
  • Payments are processed by our payment providers. We do not receive or store your full card number.
  • Prices and refunds are mainly handled in SEK, but can differ due the customers country’s currency. Your bank or card issuer may charge fees for currency conversion if your account is in another currency.

7. Delivery

  1. Delivery area: We deliver to addresses in Sweden.
  2. Carrier: We ship with PostNord. Delivery options can be different (for example home delivery, service point or mailbox delivery) are shown at checkout and may vary depending on your address and order.
  3. Dispatch and delivery time: We ship your order within 1–3 business days after the order is placed. The estimated delivery time is 2–5 business days in Sweden. These are estimates and not fixed delivery dates. You will receive a tracking number when your order has been shipped.
  4. If we have not agreed on another delivery time, we will deliver your order no later than 30 days after you placed your order.
  5. Late delivery: If your order is delayed, we will inform you. If the delay is not merely minor, you have the right to cancel the purchase and receive a refund, and to claim compensation as provided by law. You may first give us a reasonable additional time to deliver.
  6. Risk: You become responsible for the goods when they are delivered to you (or to a collection point you have chosen, when you are notified). Until then the risk of loss or damage lies with us.
  7. Collecting your parcel: If your parcel is delivered to a service point, please collect it within the time stated in the notification. Uncollected parcels are returned to us; if that happens because you did not collect the parcel or gave an incorrect address, we may charge the costs of reshipment or refund the order minus our shipping costs to the extent the law allows.
  8. Delivery address: You are responsible for giving a correct and complete address and phone number.
  9. Damage in transit: Please inspect your parcel when you receive it. If it is damaged, tell us as soon as possible at ravarea.co@gmail.com and include photos.

8. Right of withdrawal (ångerrätt)

8.1 Your right

As a consumer buying online, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the Swedish Distance and Off-Premises Contracts Act (2005:59). The withdrawal period ends 14 days after the day you (or someone you name, other than the carrier) receive the goods. If you order several products in one order that are delivered separately, the period runs from the day you receive the last product.

8.2 Exception – opened products

Our products are packaged in a sealed jar. For reasons of health protection and hygiene, the right of withdrawal does not apply to a jar whose seal has been broken after delivery. You may therefore only withdraw from the purchase if the jar is unopened and its seal is intact. We do not accept returns of opened jars.

8.3 How to withdraw

You can inform us that you withdraw from the agreement in one of the following ways:

  • by using the withdrawal function ("[BUTTON/LINK LABEL, e.g. Withdraw from contract here]") on the Website, which you can find [LOCATION, e.g. in the footer of every page and in your order confirmation]. You enter your name and details of the order and confirm your withdrawal, and we will immediately send you an acknowledgement of receipt of your withdrawal that shows the date and time we received it;
  • by sending an email to ravarea.co@gmail.com stating that you withdraw, with your name and order number; or
  • by using the model withdrawal form at the end of these Terms (you do not have to use it).

To keep the deadline, it is enough that you send your notice of withdrawal before the 14-day period has ended.

8.4 Returning the goods

Please return the goods to us without undue delay and no later than 14 days after you have told us that you withdraw. Return the jar unopened and in its original packaging, and state your name and order number in the parcel. Contact us and we will send you a return link either through e-mail or through the app SHOP.

You pay the cost of returning the goods. The cost depends on the carrier and service you choose. We recommend a trackable service, since you are responsible for the goods until we receive them. We do not accept parcels sent with cash on delivery.

We will inspect the returned goods. If the jar has been opened or the seal broken, or if the goods have been damaged by handling beyond what is necessary to establish their nature, you have no right of withdrawal for that product and we may refuse the return and refund, or reduce the refund by the goods' loss in value to the extent the law allows.

8.5 Refund

If you validly withdraw, we will refund all payments we have received from you, including the cost of standard delivery (the cheapest standard delivery option we offered), without undue delay and no later than 14 days after we received your notice of withdrawal. We may wait with the refund until we have received the returned goods or you have shown proof that you have sent them, whichever is earlier. We refund using the same payment method you used for the purchase, unless you expressly agree otherwise, and you will not be charged any fee for the refund. Extra costs that arise because you chose a delivery option other than our cheapest standard option are not refunded.

9. Complaints and defective goods (reklamation)

  1. You have the right to make a complaint if the product is defective or does not conform to the agreement, in accordance with the Swedish Consumer Sales Act (1990:932). The statutory period for complaints is three (3) years from delivery. We do not give any additional guarantee beyond your statutory rights.
  2. You must notify us of the defect within a reasonable time after you discover it, or should have discovered it. A complaint made within two (2) months after you discover the defect is always considered made in time.
  3. How to complain: email us at ravarea.co@gmail.com stating your name, order number, a description of the problem and, if possible, photos of the product and packaging including the batch and best-before information, or contact us through the shop (for example through your customer account) if that option is available. Please keep the product and packaging until we have replied.
  4. We will reply to your complaint within five (5) business days and, if we accept it, remedy the defect without unreasonable delay.
  5. If the product is defective, you can, as provided by law, request replacement or repair, a price reduction, or cancellation of the purchase with a refund, and compensation for certain losses. We pay the reasonable cost of returning a defective product, or you will be reimbursed for it, and we will refund the price if the purchase is cancelled.
  6. If we refuse your complaint, we will explain why, and you can pursue your claim as described in section 14.

Normal variations in colour, texture or taste that do not affect the quality or safety of the product, and defects caused by incorrect storage or use contrary to the instructions after delivery, are not defects.

10. Product safety, recalls and adverse reactions

If we discover that a product may be unsafe, we may contact you using the details from your order and take the steps required by law and by the authorities. Please report adverse reactions or suspected quality problems to ravarea.co@gmail.com so we can investigate and, where needed, act.

11. Liability

We are liable to you in accordance with mandatory consumer law and other applicable law. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our fault, for intent or gross negligence, or for anything else that cannot be limited or excluded under the law, and nothing in these Terms limits your rights as a consumer under mandatory law.

Subject to that, we are not liable for losses that were not a foreseeable result of a breach, or for losses caused by you not following the instructions and warnings on the product. We are not responsible for delays or failures caused by circumstances beyond our reasonable control (force majeure), such as natural disasters, war, strikes, fire, pandemics, disruption of transport, power or internet services, or government action. We will inform you if such an event affects your order, and you may cancel an affected order if the delay continues for an unreasonably long time.

12. Personal data and cookies

We process your personal data as described in our Privacy Policy. Information about cookies is available in the Privacy Policy and in our cookie settings.

13. Intellectual property

All content on the Website, including texts, images, logos, the Ravarea name, product descriptions and design, belongs to Ravarea or its licensors and is protected by copyright and trademark law. You may not copy, reproduce, distribute or use it commercially without our written permission. You may use the Website for your own private purchases.

14. Disputes and applicable law

  1. If you are dissatisfied, contact us first at ravarea.co@gmail.com so that we can try to solve the problem together.
  2. If we cannot agree, you can seek free advice from the Swedish Consumer Agency's consumer service Hallå konsument (hallakonsument.se). You can also submit your dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) (arn.se), which gives non-binding recommendations. Ravarea [PARTICIPATES / DOES NOT PARTICIPATE, and will/will not follow ARN's recommendation – CHOOSE ONE].
  3. These Terms are governed by Swedish law. Disputes will be settled by a Swedish court. As a consumer, you may bring proceedings before the court in the place where you live in Sweden. Mandatory consumer protection rules that apply in your country of residence are not affected.

15. Changes to these Terms

We may update these Terms from time to time. The Terms that applied when you placed your order apply to that order. The latest version is always available on the Website with the "Last updated" date at the top.

16. Other provisions

If any provision of these Terms is found to be invalid, the rest remain in force. We may transfer our rights and obligations under these Terms to another company, for example if the business is sold, provided your rights are not affected. You may not transfer your rights and obligations under an order without our written consent.

17. Contact

Ravarea [Mohammad Rajeh], sole proprietor (enskild firma)
Organisation number: [080829-7758]
Address: [Norra Stationsgatan 5A, 633 44, Eskilstuna, SWEDEN]
Email: ravarea.co@gmail.com

Model withdrawal form

(Complete and return this form only if you want to withdraw from the contract. You may also use the withdrawal function on the Website or send an email.)

To: [Mohammad Rajeh] / Ravarea, [Norra Stationsgatan 5A, 633 44, Eskilstuna, SWEDEN], ravarea.co@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods ordered: ______________________________

Order number: ______________________________

Ordered on / received on: ______________________________

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Signature of consumer(s) (only if this form is notified on paper): ______________________________

Date: ______________________________