Return & Refund Policy

Last updated: 01 October 2026

This policy summarises how returns and refunds work at Ravarea. It forms part of our Terms of Service, which contain the full legal terms. If anything in this policy conflicts with mandatory consumer law, the law applies, and your statutory rights as a consumer are never limited by this policy.

1. Your 14-day right of withdrawal

You have the right to change your mind and withdraw from your purchase within 14 days after you receive the goods, without giving a reason (ångerrätt, Swedish Distance and Off-Premises Contracts Act (2005:59)).

Important – unopened jars only: our products are sold in a sealed jar. For reasons of health protection and hygiene, the right of withdrawal does not apply to a jar whose seal has been broken after delivery. You can only withdraw from the purchase if the jar is unopened and its seal is intact. We do not accept returns of opened jars. This exception applies to withdrawal only. It does not affect your rights if a product is defective (see section 5).

2. How to start a return

Tell us that you want to withdraw within the 14-day period, in one of these ways:

  • use the withdrawal function ("[BUTTON/LINK LABEL, e.g. Withdraw from contract here]") on our website, located [LOCATION, e.g. in the footer of every page and in your order confirmation];
  • email us at ravarea.co@gmail.com with your name and order number; or
  • use the model withdrawal form at the end of our Terms of Service.

It is enough that you send your notice before the 14 days have ended. After you have told us, we will email you a return label without undue delay. Please do not send the goods back before you have received our return label.

3. Sending the goods back

  • Return the jar unopened, with the seal intact and in its original packaging, using the return label we send you.
  • Send the goods back without undue delay and no later than 14 days after you told us that you withdraw. If we are late sending you the return label, the time you have to return the goods is extended by the same amount of time.
  • You are responsible for the goods until we receive them, so please pack them carefully and keep the proof of postage.
  • We inspect returned goods when they arrive. If the jar has been opened, the seal is broken, or the goods have been handled beyond what is needed to establish their nature, you have no right of withdrawal for that product. We may then refuse the return and the refund, or reduce the refund by the loss in value of the goods, to the extent the law allows.

4. Return cost and refund

Return cost: you pay the cost of returning the goods. We send you a return label, and the cost of the label, currently [RETURN LABEL COST, e.g. XX SEK] including VAT, is deducted from your refund.

What we refund: we refund the price you paid for the returned products and the cost of standard delivery (the cheapest standard delivery option we offered) that you paid when you ordered, minus the cost of the return label. Extra costs that arise because you chose a delivery option other than our cheapest standard option are not refunded.

When: we refund without undue delay and no later than 14 days after we received your notice of withdrawal. We may wait with the refund until we have received the returned goods or you have shown proof that you have sent them, whichever is earlier.

How: we refund to the same payment method you used for the purchase (card, Klarna, PayPal, Apple Pay or Google Pay), unless you expressly agree otherwise. We do not charge any fee for the refund. After we have issued the refund, it can take a few business days before it appears on your account, depending on your bank or payment provider. For Klarna payments, the refund is handled through Klarna and shown on your Klarna invoice or account.

5. Defective or damaged products

If a product is defective, damaged or does not match what you ordered, you have the right to make a complaint under the Swedish Consumer Sales Act (1990:932). This applies even if the jar has been opened, and for three (3) years from delivery.

  • Email ravarea.co@gmail.com with your name, order number, a description of the problem and photos of the product and packaging, including batch and best-before information. Please keep the product and packaging until we have replied. Report a defect within a reasonable time after you discover it; a complaint made within two months of discovering the defect is always in time.
  • We reply within five (5) business days.
  • If we accept your complaint, we will normally refund you. If you would rather have another remedy that the law gives you, such as a replacement, tell us and we will arrange it where possible.
  • You do not pay for returning a defective product. We cover the reasonable cost of returning it, or reimburse you for it, and no return-label cost is deducted from your refund.
  • If you experience an adverse reaction, stop using the product, seek medical advice if needed, and contact us at ravarea.co@gmail.com.

Normal variations that do not affect quality or safety, and problems caused by incorrect storage or use against the instructions after delivery, are not defects.

6. Other refunds

  • Order cancelled before shipping: if you cancel before we have shipped your order, or if we cancel your order (for example because a product is unavailable or a price was obviously wrong), we refund the full amount without undue delay.
  • Late or undelivered orders: if your order is seriously delayed, or a parcel is lost, you have the rights described in our Terms of Service and Shipping Policy, including the right to a refund.
  • Parcels that cannot be delivered: see our Shipping Policy for what applies if a parcel is returned to us because of an incorrect address or because it was not collected.

7. Exchanges

We do not offer exchanges. If you want a different product, withdraw from your purchase under the conditions above and place a new order.

8. Personal data

We process your personal data in connection with returns and refunds as described in our Privacy Policy.

9. Contact

Ravarea [Mohammad Rajeh], sole proprietor
Organisation number: [080829-7758]
Address: [Norra Stationsgatan 5A, 633 44, Eskilstuna, SWEDEN]
Email: ravarea.co@gmail.com