Shipping Policy

Last updated: 01 October 2026

This Shipping Policy explains how Ravarea packs, ships and delivers your order. It forms part of our Terms of Service. If anything in this policy conflicts with mandatory consumer law, the law applies.

1. Who ships your order

Your order is packed and shipped by [Mohammed Rajeh], sole proprietor (enskild firma) trading as Ravarea, organisation number [080829-7758], address [Norra Stationsgatan 5A, 633 44, Eskilstuna, SWEDEN], email ravarea.co@gmail.com.

2. Where we deliver

We currently deliver only to addresses in Sweden. We do not ship internationally at this time. If we start shipping to other countries, we will update this policy and the information shown at checkout.

Delivery to PO boxes is not offered as a separate delivery option. The delivery methods available to you depend on the carrier and on your address, and are shown at checkout.

3. Carriers and delivery options

We ship with PostNord or another carrier that we choose for your order. The carrier may therefore differ between orders. The delivery options available to you (for example home delivery, delivery to a service point or parcel locker, or mailbox delivery) depend on the carrier, your address and the size of your order. The carrier and delivery method used for your order are shown in your order confirmation or tracking information.

Delivery is carried out under the carrier's own delivery terms. Depending on the delivery method, your parcel may be delivered to your door, left at a service point or parcel locker, or delivered to your mailbox. You will be notified by the carrier if you need to collect your parcel.

4. Shipping costs

Shipping costs, and any free-shipping offers that apply, are shown at checkout before you place your order. Shipping costs and free-shipping conditions may change from time to time. The price you see when you confirm your order is the price that applies to that order.

5. Order processing and dispatch

We pack and dispatch orders Monday to Sunday.
Orders placed before 16:00 (Swedish time) are normally processed the same day. Orders placed after 16:00 are normally processed the next day.
We dispatch your order within 1–3 business days after it is placed. In this policy, a "business day" means Monday to Friday, excluding public holidays in Sweden.
Carriers transport and deliver parcels according to their own schedules. A parcel handed over on a weekend or a public holiday may not start moving until the carrier's next business day.
You will receive an email when your order has been shipped.

6. Estimated delivery times

The estimated total delivery time is 2–5 business days from the day you place your order, for deliveries within Sweden. This time includes our processing time. Delivery times are estimates and not fixed delivery dates. Delivery to some remote areas and islands can take longer.

If we have not agreed on another delivery time, we will deliver your order no later than 30 days after you placed it.

7. Tracking

When your order is shipped you will receive a tracking number by email so you can follow your parcel. Tracking information is provided by the carrier and may be updated with a delay.

8. Packaging

All jars in one order are sent together in one parcel. We pack the products so that they are protected during transport. Please store the product as instructed on the packaging and product page after you receive it.

9. Changing your address or order details

You are responsible for giving us a correct and complete delivery address, phone number and email address. If you need to change your address or other details, email us at ravarea.co@gmail.com as soon as possible and before your order has been shipped, and include your order number. Once an order has been shipped, we may not be able to change the delivery details.

10. Incorrect address, failed delivery and uncollected parcels

If delivery fails because the address or contact details you gave us were incorrect or incomplete, or because you did not collect your parcel within the time stated in the carrier's notification, the parcel may be returned to us.
If the parcel is returned to us, we will contact you. You pay the cost of reshipping the parcel to a corrected address.
If you no longer want the order, we will refund the amount you paid minus our shipping costs (outbound and return), to the extent the law allows.
Please collect your parcel promptly. Service points keep parcels only for a limited time, set by the carrier.

11. Delays

Delays can occur, for example during busy periods such as Black Friday, Christmas and other campaign or holiday periods, or because of severe weather, strikes, transport disruptions or other circumstances outside our control. During these periods, delivery may take longer than the estimates above.

If your order is delayed, we will inform you. If the delay is not merely minor, you have the rights described in section 7 of our Terms of Service, including the right to cancel the purchase and receive a refund.

12. Lost parcels

Until the parcel has been delivered to you, the risk of loss lies with us. If your parcel has not arrived within the estimated delivery time, first check your tracking information, and then contact us at ravarea.co@gmail.com with your order number. We will investigate the matter with the carrier. If the parcel is lost, we will resend your order or refund you.

13. Damaged parcels and wrong or missing items

Please inspect your parcel when you receive it. If the parcel or the product is damaged, or if an item is missing or incorrect, contact us as soon as possible at ravarea.co@gmail.com with your order number and photos of the parcel, the packaging and the product. We will reply within five (5) business days. Your statutory rights as a consumer, described in section 9 of our Terms of Service, are not affected.

14. Risk and ownership

The risk of loss or damage passes to you when the goods are delivered to you, or to the collection point you have chosen when you have been notified that the parcel is ready for collection. Until then the risk lies with us.

15. Returns and refunds

Information about your right of withdrawal, returns and refunds is in section 8 of our Terms of Service. In short, you can withdraw from your purchase within 14 days of receiving it, but only if the jar is unopened and its seal is intact, and you pay the cost of returning the goods.

16. Personal data

To deliver your order we share your name, address, phone number and email address with the carrier. Read more in our Privacy Policy.

17. Changes to this policy

We may update this Shipping Policy from time to time, for example when our carriers, delivery options or delivery times change. The policy that applied when you placed your order applies to that order. The latest version is always available on the Website.

18. Contact

Ravarea [Mohammad Rajeh], sole proprietor
Organisation number: [080829-7758]
Address: [Norra Stationsgatan 5A, 633 44, Eskilstuna, SWEDEN]
Email: ravarea.co@gmail.com